POWSHVet Privacy Policy

Powsh Sagl, CHE-450.359.008, Via Zorzi 29A, 6900 Paradiso, Switzerland. Contact: info@powshpet.com.

POWSHVet is invitation-only. For each user we process:

• name, title, email address and preferred language;
• the clinics they belong to and their role in each;
• the log of access to patient data (who opened what and when), which lets the clinic and pet owners know who consulted a record;
• shifts and absences entered in the agenda.

Sign-in happens with Google, Apple or an email link, through Google Firebase Authentication: POWSHVet stores no passwords.

Data about animals and their owners reaches a clinic only with the owner's consent, or because the clinic registers it for its own patient. POWSHVet processes it so the clinic can do its work; the owner can revoke a clinic's access to their pet's data at any time from the POWSH app.

Connecting Google Calendar is optional: each user turns it on from the agenda, clinic by clinic. When they do, POWSHVet asks Google for these permissions:

• calendar.app.created: create secondary calendars and manage only the calendars created by POWSHVet. POWSHVet cannot see or change the user's other calendars or events;
• openid and email: know which Google account was connected, to show it to the user.

With these permissions POWSHVet:

• creates in the user's Google account a calendar named "POWSHVet – clinic name";
• writes the agenda's appointments to it: the pet's name, species, visit type, time and duration, the assigned vet (clinic calendar only) and a link to the record in POWSHVet. It never writes the owner's name, phone or email, nor the clinical reason for the visit;
• reads the changes the user makes in that calendar — an appointment moved, lengthened or deleted, an event added — to bring them back into the clinic's agenda. An added event becomes a "busy" block with its title and time, visible to those who use the clinic's agenda.

We store the access tokens granted by Google, encrypted, the Google account's identifier and email, the identifier of the calendar we created, the mapping between our appointments and the events on Google, and the synchronisation bookmarks.

POWSHVet's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular, data received from Google:

• is used only to keep the clinic's agenda and the POWSHVet calendar in sync;
• is not sold, nor used for advertising, profiling or creditworthiness assessments;
• is not used to train artificial intelligence models, and is not sent to POWSHVet's AI features;
• is not read by humans, except with the user's explicit consent (for example for support they request), for security purposes, or to comply with the law.

In the POWSHVet agenda, "Google Calendar" → "Disconnect": the POWSHVet calendar is deleted from the user's Google account and we delete the mapping to its events; if the Google account is not used for another clinic, we revoke the permission granted to POWSHVet and delete the tokens. The same happens when a user leaves a clinic.

The permission can also be revoked at myaccount.google.com/permissions: from then on POWSHVet can no longer access the calendar and, at the next synchronisation, deletes the tokens it held.

Appointments and blocks remain in the clinic's agenda, which they belong to.

To provide the service we rely on providers that process data on our behalf: infrastructure and hosting, authentication (Google Firebase), email delivery (Brevo) and, for the AI-assisted features on clinical data, language model providers. We transfer no data received from Google Calendar to any of them.

We keep data for as long as the user belongs to a clinic and for any subsequent legal obligations. Under the Swiss Federal Act on Data Protection and, where applicable, the GDPR, every user can request access, rectification, erasure and portability of their data, and object to processing, by writing to info@powshpet.com.

If this policy changes, the date at the top of the page is updated; for significant changes we notify users inside POWSHVet.